Delivery

I haven’t received an order confirmation
If you have not received an order confirmation via email within a few minutes after placing your order, please check whether your email account is protect...
Wed, 27 Sep, 2017 at 12:55 PM
When will I receive my product?
Direct Debit: you will immediately receive your product activation information after completing the online order process. Payment by Bank Transfer: ...
Wed, 27 Sep, 2017 at 2:32 PM
How does the order process work in the online shop?
After selecting the product you wish to purchase, please proceed to the shopping cart. If you are a returning customer, simply enter your access details (...
Wed, 27 Sep, 2017 at 2:39 PM
How does Bank Transfer (Payment in Advance) work?
Please note - this payment option is not available in all of the online stores. For more information about the currently available payment options, please...
Wed, 27 Sep, 2017 at 2:43 PM
What can I do to prevent data loss?
Depending on the store where you purchased or wish to purchase your product, the following options may be available to prevent data loss: 1.) Extended D...
Wed, 27 Sep, 2017 at 2:56 PM
The access details supplied are not being accepted.
You will receive a link and your access details for accessing your customer account together with your order confirmation. If you receive an error message...
Wed, 27 Sep, 2017 at 3:04 PM
Money Back Guarantee - CyberLink
I wish to cancel my order - what do I need to do? CyberLink offers a 30 day money back guarantee on its products. If you are not satisfied with your purch...
Wed, 27 Sep, 2017 at 3:14 PM
I am receiving the message "You have no downloads available"
If you have successfully placed an order and are now receiving this error message, these might be the reasons: You have ordered the software product...
Wed, 27 Sep, 2017 at 3:36 PM
How do i get an invoice for my order?
If you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confir...
Wed, 27 Sep, 2017 at 3:43 PM
What are Verified by Visa & MasterCard SecureCode ?
"Verified by Visa" and "MasterCard SecureCode" are additional security services by Visa and MasterCard designed to allow authentication ...
Wed, 27 Sep, 2017 at 4:06 PM